Contacting Customer Support

How to contact Clocks and Colours customer support, our customer conduct policy and frequently asked questions about customer support.

BFCM & Holiday FAQ

Returns and Exchanges

Information about our return/exchange policy, how to make a request, procedures, restrictions and troubleshooting.

Lifetime Warranty

Information about Clocks and Colours warranty policy, procedures and restrictions.

Sizing Resources

Information about finding your size.

Discount Codes

Information about understanding and troubleshooting discount codes.

Gift Cards & Credit Codes

Order Placement

Information about placing and managing an order, including changes and cancellations.

Order Changes & Cancellations

Information about making changes to your order, as well as order cancellations and what to do if your order has already been shipped.

Shipping Information

information on shipping and deliveries

Order Tracking

Information about tracking order shipments and managing shipping delays.

Delivery Issues

Information on troubleshooting potential delivery issues.

Products - Manufacturing, Materials and Care

Information about product manufacturing, materials and care instructions.

Account Deletion & Unsubscribe Requests

Information on how to navigate deletion and unsubscribe requests.

The Heavy Metals Club

Information about the Heavy Metals Club.

Refer-A-Friend Program

Information about the referral program.

Clocks and Colours Boost

Information about the Boost Package.

The Clocks + Colours App

Information about the Clocks + Colours App.