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Returns + Exchanges

Clocks and Colours

Get help and support with your Clocks and Colours orders, shopping, returns, exchanges, and more. We have a lifetime warranty policy and free shipping options on all of our sterling silver jewellery, accessories and homewares.

Clocks and Colours Customer Support

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Why was my order cancelled?

Why didn't I get an order confirmation?

Shipping Address Issues

Order Placement

Delivery Times

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Return & Exchange Policy

Late Return/Exchange Requests

Does Clocks + Colours pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return/exchange gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Items

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

The Clocks + Colours App

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

Refer-A-Friend Program

Clocks + Colours Boost

Clocks and Colours Boost

How to contact Clocks and Colours customer support.

Information related to order tracking during shipment.

Information on troubleshooting potential delivery issues.

Information about making a return or exchange.

Information about Clocks and Colours warranty policy.

Information about the Clocks + Colours App.

Information about product manufacturing, materials and care instructions.

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