Information about order changes and cancellations.

<h2 id="isPasted">Can I change the items in my order?</h2>Unfortunately, once your order is submitted,&#xA0;we cannot make any changes to the items in your order. This means that in order to change your order, it must be cancelled and a new order must be placed with the corrected items. <h2 id="what-happens-if-your-order-has-already-shipped">What happens if your order has already shipped?</h2>If your order has already been shipped, you will have to wait for it to arrive and treat your order as a normal return/exchange request. Once you receive your order, you can submit a standard return or exchange request by using our online portal.&#xA0;

Order Changes

You may contact us to request a cancellation of your order. However, cancellations are not always guaranteed due to the transitory nature of order fulfillment.Order cancellation requests have a higher success rate if the request is made as soon as po

<h2 id="isPasted">Can I cancel my order?</h2>You may contact us to request a cancellation of your order. However, cancellations are not always guaranteed due to the transitory nature of order fulfillment. Order cancellation requests have a higher success rate if the request is made as soon as possible&#xA0;after placing the order.Contact us right away to cancel your order.We will attempt to cancel your order before it has been fulfilled and dispatched. Once cancelled, you can place the order again with the updated changes you desire. Important Note:&#xA0;Final Sale items that have been shipped are not eligible for refunds.<h3 id> </h3><h2 id="eu-customer-exceptions">EU Customer Exceptions </h2><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);">Please be advised that orders made via VitalyDesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.Final Sale items in EU orders are only eligible for a full refund within 14 days. <h2 id="what-happens-if-your-order-has-already-shipped">What happens if your order has already shipped?</h2>If your order has already been shipped, you will have to wait for it to arrive and treat your order as a normal return/exchange request. Once you receive your order, you can submit a standard return or exchange request by using our online portal.

Order Cancellations

Information on unexpected order cancellations.

<h2 id="isPasted">Why was my order unexpectedly cancelled? </h2>There are a number of circumstances that may result in your order being cancelled. If this has happened to you, we greatly apologize for any inconvenience this may have caused.Please note that all cancelled orders will have a refund submitted at the time of cancellation.All refunds will be returned back to the original payment method, including gift cards.Depending on your bank, this may require 3-10 business days to appear in your original account. <h2 id="fraud-order-cancellations">Fraud Order Cancellations</h2>Our fraud detection system&#xA0;may detect anomalies or areas of concern in your order, resulting in restrictions preventing your order from shipping.In these instances, our shipping team will contact you for more information to help with verifying and overriding any issues associated with your order If the fraud detection on your order cannot be overridden or bypassed, then your order will be cancelled and your payment will be refunded to the original payment type on file.Please note that we cannot override or expedite your order without the relevant information or your cooperation. <h2 id="unexpected-stock-shortage">Unexpected Stock Shortage </h2>On very rare occasions, an item may run out of stock unexpectedly.&#xA0; In these situations, we will contact you directly to inform you of your cancellation and refund.&#xA0;We greatly apologize for any inconvenience this may cause.Please note that stock shortages will not result in rainchecks or extensions on promotions or discounts.

Unexpected Order Cancellations

You may contact us to request an address change on your order. If you have made an error in your shipping address when submitting your order, contact us as soon as possible. If your order has already been fulfilled by our shipping team, then we canno

<h2 id="isPasted">Can I change my shipping address?</h2>You may contact us to request an address change on your order.If you have made an error in your shipping address when submitting your order,&#xA0;contact us&#xA0;as soon as possible.If your order has already been fulfilled by our shipping team, then we cannot change your shipping address.<h2 id> </h2><h2 id="isPasted">What happens if my order is shipped to the incorrect address I used?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Under these circumstances, we cannot accept any liability for the loss of your order if it does not arrive in your possession due to an incorrect address used at checkout.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This means that you will not be reimbursed for the cost of your lost order, nor will we provide a replacement. We apologize for any inconvenience this may cause. <h2 id="contact-the-delivery-carrier">Contact The Delivery Carrier</h2>If your package has already been fulfilled, the shipping carrier may be able to change your address. You will need to contact the carrier directly for their assistance, as we will not be able to authorize any changes to your order once it is fulfilled.In some instances, your order with the incorrect shipping address may be returned to us by the shipping carrier. If your item is returned to us as a result of an incorrect address, we will contact you to discuss how to move forward.

Changing A Shipping Address

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Returns + Exchanges

Clocks and Colours

Information about making changes to your order, as well as order cancellations and what to do if your order has already been shipped.

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