We accept Visa, Mastercard, Amex, and Discover. We also accept PayPal. If eligible based on your region, you can make interest-free installments via Sezzle and Klarna. Split your entire online purchase into 4 interest-free payments over 6 weeks with

<h2 id="isPasted">Which payment types do you accept?</h2>We accept Visa, Mastercard, Amex, and Discover. We also accept PayPal. If eligible based on your region, you can make interest-free installments via Sezzle and Klarna.&#xA0;&#xA0; <h2 id="how-does-sezzle-work">How does Sezzle work?</h2>Split your entire online purchase into 4 interest-free payments over 6 weeks with no impact on your credit score. Add your items to the cart as normal and simply check out with Sezzle.Important Note: You may have to be logged into or create an account with us to see this option.&#xA0;&#xA0;<h2 id="how-does-klarna-work">How does Klarna work?</h2>Split your entire online purchase into 3 interest-free payments or pay in 30 days with no impact on your credit score. Add your items to the cart as normal and simply check out using Klarna.This option is not available for all countries.&#xA0;<a href="https://www.klarna.com/uk/smoooth/" rel="noopener noreferrer" target="_blank">Click here to find out more!</a>Important Note: You may have to create or be logged into your Clocks and Colours account to see this option.

Payment Types & Methods

Information about order changes and cancellations.

<h2 id="can-i-change-my-order">Can I change my order?</h2>Unfortunately, once your order is submitted,&#xA0;we cannot make any changes to the items in your order.<h2 id> </h2><h2 id="isPasted">Can I cancel my order?</h2>You may request to cancel your order at any time before it has been fulfilled. However, cancellations are not always guaranteed due to the transitory nature of order fulfillment.However, we can attempt to cancel your order if it has not been fulfilled and dispatched. Once cancelled, you can place the order again with the updated changes you desire.<a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Contact us</a>&#xA0;right away to cancel your order.Important Note:&#xA0;Final Sale or Clearance items that have been shipped are not eligible for returns or exchanges. <span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);" id="isPasted">Final Sale items in EU orders are only eligible for a full refund within 14 days. <h2 id="what-happens-if-my-order-has-already-shipped">What happens if my order has already shipped?</h2>If your order cannot be cancelled and it has been shipped, you must wait for your order to be delivered and then submit a return/exchange request. Please note that all normal terms and conditions of the return/exchange policy apply.

Order Changes and Cancellation Requests

Information on unexpected order cancellations.

<h2 id="isPasted">Why was my order unexpectedly cancelled? </h2>There are a number of circumstances that may result in your order being cancelled. If this has happened to you, we greatly apologize for any inconvenience this may have caused.Please note that all cancelled orders will have a refund submitted at the time of cancellation.All refunds will be returned back to the original payment method, including gift cards.Depending on your bank, this may require 3-10 business days to appear in your original account. <h2 id="fraud-order-cancellations">Fraud Order Cancellations</h2>Our fraud detection system&#xA0;may detect anomalies or areas of concern in your order, resulting in restrictions preventing your order from shipping.In these instances, our shipping team will contact you for more information to help with verifying and overriding any issues associated with your order If the fraud detection on your order cannot be overridden or bypassed, then your order will be cancelled and your payment will be refunded to the original payment type on file.Please note that we cannot override or expedite your order without the relevant information or your cooperation. <h2 id="unexpected-stock-shortage">Unexpected Stock Shortage </h2>On very rare occasions, an item may run out of stock unexpectedly.&#xA0; In these situations, we will contact you directly to inform you of your cancellation and refund.&#xA0;We greatly apologize for any inconvenience this may cause.Please note that stock shortages will not result in rainchecks or extensions on promotions or discounts.

Unexpected Order Cancellations

<h2 id="do-you-sell-gift-cards">Do you sell gift cards?</h2>Our gift cards can be purchased in amounts of $50, $100, $200 and $500.&#xA0;You can purchase a gift card from one of our online stores:For customers outside of the EU:&#xA0;<a href="https://www.clocksandcolours.com/products/gift-card-cgc?view=new" rel="noopener noreferrer" target="_blank">Purchase Here</a>&#xA0;For customers inside&#xA0;the EU:&#xA0;<a href="https://clocksandcolours.eu/products/gift-card-ceu" rel="noopener noreferrer" target="_blank">Purchase Here</a>.Please note: Our gift cards are a digital product and will be delivered directly to you by email. You will not receive a physical card. <h2 id="can-you-mail-physical-gift-cards">Can you mail physical gift cards? </h2>We do not mail gift cards to customers due to the liability and risk of lost or stolen orders. <h2 id="my-gift-card-has-not-arrived-by-email-where-is-it">My gift card has not arrived by email. Where is it?</h2>This is extremely uncommon, as our gift cards are sent by email within 24 hours of purchase.Unless there was a payment processing error, your order will be sent directly to the email address used at checkout. If the email used at checkout was incorrectly input, this would result in the gift card not being delivered to the correct recipient.We recommend that the recipient of the gift card check their spam inbox folder in their email account in the off-chance that the emails from Clocks and Colours have been filtered to the spam folder unintentionally due to a technical error.If you still cannot locate your gift card, please contact us right away. <h2 id="do-gift-cards-ever-expire">Do gift cards ever expire?</h2>Our gift cards have no expiration date. They do not expire. <h2 id="isPasted">Can I return a gift card for a refund?</h2>Gift cards can only be refunded under the following conditions:<ul><li>The return is requested within our standard Return/Exchange Policy window of 30 days.</li><li>The balance is unused.</li></ul> <h2 id="isPasted">Can I use a gift card in person?</h2>Gift cards purchased online must be used in our online store. If you wish to use an online gift card in-person at one of our retail stores, you must first <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> to request a gift card conversion before visiting our store. <h2 id="isPasted">Can I use a gift card during the sale?</h2>You can redeem a gift card during a sale to make a purchase. A gift card can be used alongside a discount code at checkout. If you have any issues with using your gift card, please&#xA0;<a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>. <h2 id="isPasted">Do you offer gift receipts?</h2>Unfortunately, gift receipts are not available.Any customer can use the online return portal to submit an eligible return or exchange request. All they need is the Order Number and Zip/Postal Code to submit their request.&#xA0;If they would like to update the return address, please&#xA0;contact us&#xA0;as soon as you submit your request on the return portalImportant Note:&#xA0;We do not include prices on products or order packaging.

Gift Card Information

<h2 id="isPasted">Product Availability</h2>Product availability may differ based on the destination country of each customer. This is because stock may be available in one distribution location, but not another. For this reason, items may be available for some customers but not for others, depending on the delivery location.For example, items may be in stock in Canada, but not available in the US, or vice versa. Other times, stock may be available in the EU, but not outside of the EU.<h2 id> </h2><h2 id="the-item-i-want-is-out-of-stock-can-i-pre-order-the-item-now">The item I want is out of stock. Can I pre-order the item now?</h2><span id="isPasted" style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, items are not available for pre-order. We do not have a pre-order system in place at this time.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The best solution is to sign up for email notifications on the product page to be notified via email when a product restocks.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Size Out of Stock&#xA0;notification prompt will appear when selecting a sold-out item. You can enter your email address if you would like to receive a notification when new inventory is added to the website for that item.Please note that items without a notification bell will not be restocked. <h2 id="how-often-are-items-restocked">How often are items restocked?</h2>Product restocks generally take between 30 and 90 days on average. Any items that are discounted or in the &apos;Sale&apos; section will not be restocked.&#xA0; <h2 id="why-do-you-have-limited-quantities-for-certain-products">Why do you have limited quantities for certain products?</h2>Our items are hand-made, which means that we can only create so many at any one time.If an item sells out before you can purchase it, unfortunately, you would have to wait for a restock. Product availability is always first-come, first-served.To set yourself up for the best chance of securing a product restock, sign up for an email reminder on the product page. When it restocks, you will be among the first to know! <h2 id="do-limited-edition-items-restock">Do limited edition items restock?</h2>Limited Edition items rarely restock.<a href="https://www.clocksandcolours.com/pages/subscribe" rel="noopener noreferrer" target="_blank">Signing up for our marketing emails</a>&#xA0;will give you the best opportunity to find out about product launches to buy our rarest pieces before they sell out.&#xA0;<a href="https://www.clocksandcolours.com/products/paid-membership" rel="noopener noreferrer" target="_blank">Heavy Metals Club</a>&#xA0;members also receive early access to sales and collaboration items before they are listed on the website to the general public.

Stock Availability

<h2 id="when-will-i-receive-my-order-confirmation">When will I receive my order confirmation?</h2>Order confirmations are typically emailed to customers immediately at the time of submission.<h2 id> </h2><h2 id="isPasted">Why didn&apos;t I receive an order confirmation?</h2>Confirmation emails can sometimes be missed or misplaced when they land in spam or promotion folders due to your existing email inbox filters.Please check your spam inbox for your order confirmation. <h2 id="i-still-cant-find-my-order-confirmation">I still can&apos;t find my order confirmation. </h2>If you still cannot locate your order confirmation email, our support team can assist you with ensuring that your order is safely submitted and underway.Please note that external payment platforms such as PayPal may submit order confirmations to your 3rd party email address and not your account email address.If you need any further assistance, please&#xA0;contact us.

Order Confirmations

Prefer to email? Shoot us a message and let us help.

Shop

Login

Returns + Exchanges

Clocks and Colours

Information about placing and managing an order, including changes and cancellations.