Return/Exchange Policies and Additional Conditions

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Returns + Exchanges

Clocks and Colours

Information about our return/exchange policy, how to make a request, procedures, restrictions and troubleshooting.

Returns and Exchanges

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Order Changes and Cancellation Requests

Unexpected Order Cancellations

Stock Availability

Order Confirmations

Order Placement

Gift Card Information

Gift Cards & Credit Codes

Deletion Requests

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Account Deletion & Unsubscribe Requests

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

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Shipping & Delivery Times

Shipping Rates

Changing A Shipping Address

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

Shipping & Delivery

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Combining Discount Codes

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

How do I track my order?

Shipping Delays

Order Tracking

Return & Exchange Policy

Return/Exchange Eligibility

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

Return/Exchange Processing

Lost Return Shipments

Improper or Missing Return Contents

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

The Clocks + Colours App

Refer-A-Friend Program

Referral Eligibility Criteria & Restrictions

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Clocks + Colours Boost

Clocks and Colours Boost