Return/Exchange Policies and Additional Conditions

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Returns + Exchanges

Clocks and Colours

Information about making a return or exchange.

Returns and Exchanges

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Changes and Cancellations

Gift Cards and Ordering a Gift

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Why was my order cancelled?

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Return & Exchange Policy

Late Return/Exchange Requests

Does Clocks + Colours pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return/exchange gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Why did my item not get returned because of a customs fee?

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Items

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

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What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

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