Return & Exchange Policy
Our Return/Exchange Policy.
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Policies & Conditions
Return/Exchange Policies and Additional Conditions
Return/Exchange Eligibility
Different categories of items have different return/exchange eligibility. Please be advised that orders made via clocksandcolours.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU. *C
Late Return/Exchange Requests
Information about return/exchange requests that fall outside of the standard eligibility window.
Return Shipping Labels and Fees
Information about return shipping labels and fees.
How To Submit A Return/Exchange Request
If your order number starts with CEU you can submit your request here. If your order was purchased in-store, please contact our support team directly for assistance at [email protected]
Return/Exchange Processing
Your package for return/exchange must first be received by the warehouse, unless an exception is otherwise explicitly stated by a support agent. Once the contents of your package have been verified and approved, your exchange shipment will then be pr
Lost Return Shipments
Exchanging your item for a different size, a new item, or a store credit.
Improper or Missing Return Contents
Return parcels must arrive at our designated returns locations and include all items required, in original condition with original packaging for the request to be processed,. Failure to return the required products in full and in the appropriate cond