Return/Exchange Policies and Additional Conditions
If you are not 100% happy you can ship your item back to us within 30 days of it arriving with you. Return your item in a brand new condition in the same packaging we shipped to you within 30 days of its arrival and we will refund your order if it is
Return requests made outside of the standard 30-day eligibility window will not be eligible for approval. Please ensure that you have formally submitted your return request within 30 days of your product delivery. Requests not formally submitted with
Clocks + Colours will provide a pre-paid return shipping label for all customers in the USA and Canada. Outbound Exchange orders will be shipped for free with standard shipping. We do not provide return shipping labels to customers outside of Canada
If your order number starts with CEU you can submit your request here. If your order number starts with COSG or was purchased in-store, please visit the store to initiate a return or exchange.The Clocks and Colours store address is 154 Ossington Ave,
Absolutely. However, eligibility for your items are based on specific factors. Please be advised that orders made via clocksandcolours.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the E
Exchanging your item for a different size, a new item, or a store credit.
Your package for return/exchange must first be received by the warehouse. Once the contents of your package have been verified and approved, your exchange shipment will then be processed. Important Note: Return/Exchange packages not containing accura
Return parcels must arrive at our designated returns locations and include all items required, in original condition with original packaging for the request to be processed,. Failure to return the required products in full and in the appropriate cond