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Exchanges FAQ

FAQ Specific to Exchange Requests

Can I make an exchange during a sale?

You certainly can. However, any current discounts will not apply to your exchanged item(s). We suggest returning your item(s) for a refund (or gift card) and repurchasing your item through our website with the discount applied. If you choose to compl

Can I exchange for a different size/colour if what I want is out of stock?

Of course!. If you have your heart set on an item, we suggest returning your order for store credit so that you can purchase your item when it comes back in stock in the style you want. Alternatively, you could exchange your item for something comple

Can I use a discount code when I make my exchange?

You cannot use a discount code at the checkout when making an exchange or using the Shop Now function. You also cannot get a sale price when making an exchange. We suggest returning your item(s) for a gift card and repurchasing new items if you have

What if I change my mind about an exchange?

No problem! Please contact us as soon as possible. Important Note: We are not able to modify or halt an exchange if an instant exchange has been initiated or if the warehouse has already fulfilled your item(s).