Shipping Information

Information about tracking order shipments and managing shipping delays.

Order Tracking

Information on troubleshooting potential delivery issues.

Delivery Issues

Prefer to email? Shoot us a message and let us help.

Shop

Login

Returns + Exchanges

Clocks and Colours

Information about order shipping fees, shipping times, upgraded shipping options, delivery destinations, order tracking, and assistance with delivery issues.

Shipping, Tracking and Delivery Information

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Does C+C repair damaged warranty items?

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty Policies, Procedures and Conditions

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

How do I track my order?

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Payment Types & Methods

Stock Availability

Order Confirmations

Preorder Information

Pricing and Tax Information

Order Placement

Order Changes

Order Cancellations

Unexpected Order Cancellations

Changing A Shipping Address

Order Changes & Cancellations

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

Discount Codes

Gift Card Information

Credit Code Information

Gift Cards & Credit Codes

Product Materials

Custom Order Requests

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

The Clocks + Colours App