Information on troubleshooting potential delivery issues.
Although rare, mistakes can happen and we greatly apologize if this is the case. Contact us right away and our support team will make sure you receive the correct product. Alternatively, you can also use our online portal to send back incorrect order
We complete quality checks for every item before it is packaged and shipped to our customers. However, on occasion, events can happen during shipping that are out of our control. Contact us and we will help you with any issues involving product damag
Most of the time when this happens, the package will be delivered the next day. Your package may also have been left in an alternative safe place nearby, such as with a neighbour. Other times, your package may be held at a postal office for pickup. W