Lifetime Warranty Policy
A high-level overview of our warranty policies.
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Lifetime Warranty
Information about Clocks and Colours warranty policy.
Types of Warranty Coverage
Information about claim eligibility and important stipulations.
How To Submit A Warranty Claim
How to submit a warranty claim
Returning Damaged Items
We typically require warranty claim items to be sent back to us. In some situations, we may waive this requirement. However, unless otherwise specified by a member of the support team, you can expect to have to ship your item back to us. Depending on
Do you repair damaged warranty items?
We do not offer a repair service under our warranty policy. Our warranty policy provides customers with replacement models or gift cards for the original purchase value in the case that a replacement model is unavailable for any reason.
How long does it take to hear back about a warranty claim?
Warranty claim decisions may take up to 2-4 business days to complete depending on the complexity of your case, subject to support volumes and available agents. Please note that the assessment of your warranty claim may be delayed if your claim was s
What happens if my warranty item is unavailable for replacement?
If your warranty replacement item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose
Information About Denied Warranty Claims
There are a number of reasons why your warranty claim may have been denied. We cannot complete or approve a warranty claim without all of the required submission criteria. Your warranty claim verdict may be postponed until we receive all of the neces