Information about Clocks and Colours warranty.
We stand behind the quality of our jewelry with a Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is eligible to the original purchaser and valid for t
Types of warranty claims we accept
How to submit a warranty claim
We cannot complete a warranty unless all of the submission criteria are provided. Your warranty claim may also be denied if it does not meet the criteria mentioned in our warranty coverage article. Please address the article for clarification around
We typically respond to your initial warranty inquiry within 24 hours, subject to support volumes and available agents. You may be required to provide additional information if we need more details. Further instructions and next steps will be provide
If your warranty claim item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose not to