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Returns + Exchanges

Clocks and Colours

<h3 id="are-etah-love-customers-getting-any-perks-from-joining-clocks-and-colours">Are Etah Love customers getting any perks from joining Clocks and Colours?</h3>Yes! Etah Love customers will be eligible for Heavy Metals Club perks depending on their lifetime-spend with Etah Love before the merger. Customer Reward Thresholds$1000 to $4999 Spent on Etah Love = 1-Year Free Heavy Metals Club Membership$5000 to $9999 Spent on Etah Love = 20% Lifetime Discount$10K or higher Spent on Etah Love = 25% Lifetime Discount <h3 id="what-is-the-heavy-metals-club">What is the Heavy Metals Club?</h3>We&apos;re glad you asked! Check out information about Heavy Metals Club <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/the-heavy-metals-club-membership-389729" rel="noopener noreferrer" target="_blank">here</a>. <h3 id="how-do-i-use-my-new-heavy-metals-club-membership">How do I use my new Heavy Metals Club Membership? </h3>Check out this <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/using-heavy-metals-club-discounts-389731" rel="noopener noreferrer" target="_blank">article</a> for more information. <h3 id="still-need-more-help">Still need more help?</h3>Contact us <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>.

Yes! Etah Love customers will be eligible for Heavy Metals Club perks depending on their lifetime-spend with Etah Love before the merger. Customer Reward Thresholds. $1000 to $4999 Spent on Etah Love = 1-Year Free Heavy Metals Club Membership. $5000

Etah Love x Heavy Metals Club Rewards

Etah Love x Clocks + Colours Merger

Placing An Order

Payments

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Ordering

How long does shipping take?

Where do you ship to?

What are the shipping rates?

Will I need to pay customs fees?

Shipping

How do I track my order?

Why is my package delayed?

Order Tracking

I received the wrong item, what should I do?

My item was damaged when it arrived.

My order is marked as delivered, but it's not here.

Delivery Issues

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit a return or exchange?

When will my exchange be processed?

Does Clocks + Colours pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Does Clocks + Colours pay return shipping fees?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Returns

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How do I submit a warranty claim?

Why was my warranty claim denied?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Lifetime Warranty

Product Materials

How do I polish my items?

Can I get my item engraved?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Product Questions and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Military Discount

Discount Codes

Information For Classic Heavy Metals Club Members

The Heavy Metals Club Membership

Using Heavy Metals Club Discounts

Heavy Metals Club Membership Information

The Heavy Metals Club

Refer-A-Friend Program

Etah Love x Clocks + Colours - Merger FAQ

Are Etah Love customers getting any perks from joining Clocks and Colours?

What is the Heavy Metals Club?

How do I use my new Heavy Metals Club Membership?

Still need more help?

Etah Love x Heavy Metals Club RewardsUpdated a month ago

Are Etah Love customers getting any perks from joining Clocks and Colours?

What is the Heavy Metals Club?

How do I use my new Heavy Metals Club Membership?

Still need more help?