The merger represents a strategic move to offer our customers a more diverse and comprehensive range of products and a seamless shopping experience on one website. By joining forces, we can provide you with even more choices and styles to explore wit

<h3 id="isPasted"><strong>Why are Clocks + Colours and Etah Love merging?&#xA0;</strong></h3><p>The merger represents a strategic move to offer our customers a more diverse and comprehensive range of products and a seamless shopping experience on one website. By joining forces, we can provide you with even more choices and styles to explore without shopping on separate websites!</p><p><br></p><h3 id="when-are-clocks--colours-and-etah-love-merging"><strong>When are Clocks + Colours and Etah Love merging?&#xA0;</strong></h3><p>The merger will be taking place in early April 2024!</p><p><br></p><h3 id="will-the-product-quality-and-design-change-with-the-merger"><strong>Will the product quality and design change with the merger?&#xA0;</strong></h3><p>Not at all!</p><p>We are committed to maintaining the high-quality craftsmanship and standards associated with Etah Love and will continue working with the same artisans we always have. Your trust in our product quality and love for our original designs remains our top priority.</p><p><br></p><h3 id="will-the-unique-identity-of-etah-love-and-clocks--colours-be-preserved-in-the-merger"><strong>Will the unique identity of Etah Love and Clocks + Colours be preserved in the merger?&#xA0;</strong></h3><p>Yes, we value the distinct identity and mission of both brands. The merger aims to preserve these values while enhancing the overall customer experience.</p><p><br></p><h3 id="how-will-the-merger-affect-my-orders-or-returns"><strong>How will the merger affect my orders or returns?&#xA0;</strong></h3><p>Your orders and return processes will remain the same. We are dedicated to providing seamless customer service throughout and after the merger.</p><p><br></p><h3 id="what-benefits-will-loyal-customers-receive-as-part-of-the-loyalty-program"><strong>What benefits will loyal customers receive as part of the Loyalty Program?&#xA0;</strong></h3><p>Loyal customers of both brands can look forward to exclusive offers, lifetime discounts, early access to new drops, and more as we continue to develop the Loyalty Program. We appreciate your loyalty and want to show our gratitude.</p><p><br></p><h3 id="will-there-be-any-changes-in-pricing-with-the-merger"><strong>Will there be any changes in pricing with the merger?&#xA0;</strong></h3><p>No changes here! Our pricing will remain competitive and fair, just as it has always been. We are committed to offering you excellent value for your money.</p><p><br></p><h3 id="what-new-products-can-we-expect-to-see-with-the-merger"><strong>What new products can we expect to see with the merger?&#xA0;</strong></h3><p>Answer: The merger allows us to introduce a wider range of products, styles, and designs. You can anticipate fresh and innovative offerings in both men&apos;s and women&apos;s collections.</p><p><br></p><h3 id="how-will-the-merger-affect-customer-support-and-communication"><strong>How will the merger affect customer support and communication?&#xA0;</strong></h3><p>The merger enables us to provide even better customer support, with faster response times and more comprehensive assistance. We are committed to keeping you well-informed throughout the process. So reach out any time!</p><p><br></p><h3 id="will-there-be-changes-in-the-website-or-shopping-experience-due-to-the-merger"><strong>Will there be changes in the website or shopping experience due to the merger?&#xA0;</strong></h3><p>The merger aims to enhance your shopping experience. You&apos;ll be able to conveniently shop for both men&apos;s and women&apos;s collections on a single website, making it easier and more enjoyable. Our EU customers will benefit from EU shipping on the clocksandcolours.eu website.</p><p><br></p><h3 id="what-if-i-have-other-questions-about-the-merger"><strong>What if I have other questions about the merger?</strong></h3><p>You can always reach out to our customer support team directly through <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong>this link</strong></a>.</p>

Etah Love x Clocks + Colours - Merger FAQ

Yes! Etah Love customers will be eligible for Heavy Metals Club perks depending on their lifetime-spend with Etah Love before the merger. Customer Reward Thresholds. $1000 to $4999 Spent on Etah Love = 1-Year Free Heavy Metals Club Membership. $5000

<h3 id="are-etah-love-customers-getting-any-perks-from-joining-clocks-and-colours"><strong>Are Etah Love customers getting any perks from joining Clocks and Colours?</strong></h3><p>Yes! Etah Love customers will be eligible for Heavy Metals Club perks depending on their lifetime-spend with Etah Love before the merger.</p><p><br></p><p id="isPasted"><strong>Customer Reward Thresholds</strong></p><p>$1000 to $4999 Spent on Etah Love = <strong>1</strong><strong>-Year Free Heavy Metals Club Membership</strong></p><p>$5000 to $9999 Spent on Etah Love = <strong>20% Lifetime Discount</strong></p><p>$10K or higher Spent on Etah Love = <strong>25% Lifetime Discount</strong></p><p><br></p><h3 id="what-is-the-heavy-metals-club"><strong>What is the Heavy Metals Club?</strong></h3><p>We&apos;re glad you asked! Check out information about Heavy Metals Club <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/the-heavy-metals-club-membership-389729" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</p><p><br></p><h3 id="how-do-i-use-my-new-heavy-metals-club-membership"><strong>How do I use my new Heavy Metals Club Membership?<br></strong></h3><p>Check out this <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/using-heavy-metals-club-discounts-389731" rel="noopener noreferrer" target="_blank"><strong>article</strong></a> for more information.</p><p><br></p><h3 id="still-need-more-help"><strong>Still need more help?</strong></h3><p>Contact us <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</p>

Etah Love x Heavy Metals Club Rewards

Prefer to email? Shoot us a message and let us help.

Shop

Login

Returns + Exchanges

Clocks and Colours

Etah Love x Clocks + Colours Merger

Placing An Order

Payments

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Ordering

How long does shipping take?

Where do you ship to?

What are the shipping rates?

Will I need to pay customs fees?

Shipping

How do I track my order?

Why is my package delayed?

Order Tracking

I received the wrong item, what should I do?

My item was damaged when it arrived.

My order is marked as delivered, but it's not here.

Delivery Issues

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit a return or exchange?

When will my exchange be processed?

Does Clocks + Colours pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Does Clocks + Colours pay return shipping fees?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Returns

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How do I submit a warranty claim?

Why was my warranty claim denied?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Lifetime Warranty

Product Materials

How do I polish my items?

Can I get my item engraved?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Product Questions and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Discount Codes

Information For Classic Heavy Metals Club Members

The Heavy Metals Club Membership

Using Heavy Metals Club Discounts

Heavy Metals Club Membership Information

The Heavy Metals Club

Refer-A-Friend Program