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Returns + Exchanges

Clocks and Colours

<h3 id="isPasted">Does Clocks + Colours pay return shipping fees?</h3>We will provide a pre-paid return shipping label for all customers in the USA and Canada. Outbound Exchange orders will be shipped for free with standard shipping.We do not provide return shipping labels to customers outside of Canada and the US. If you have questions or concerns regarding return shipping, please <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>.Customers are required to pay a return fee based on their region.Canadian Customers pay $8.00 USD for returns.US and International Customers pay $9.00 USD for returns.Important Note: We do not refund customer return shipping costs.

We will provide a pre-paid return shipping label for all customers in the USA and Canada. Outbound Exchange orders will be shipped for free with standard shipping. We do not provide return shipping labels to customers outside of Canada and the US. If

Does Clocks + Colours pay return shipping fees?

Returns and Exchanges

Returns

Placing An Order

Payments

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Ordering

How long does shipping take?

Where do you ship to?

What are the shipping rates?

Will I need to pay customs fees?

Shipping

How do I track my order?

Why is my package delayed?

Order Tracking

I received the wrong item, what should I do?

My item was damaged when it arrived.

My order is marked as delivered, but it's not here.

Delivery Issues

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit a return or exchange?

When will my exchange be processed?

Does Clocks + Colours pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Lifetime Warranty Policy

Types of Warranty Coverage

How do I submit a warranty claim?

Why was my warranty claim denied?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Lifetime Warranty

Product Materials

How do I polish my items?

Can I get my item engraved?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Product Questions and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Military Discount

Discount Codes

Information For Classic Heavy Metals Club Members

The Heavy Metals Club Membership

Using Heavy Metals Club Discounts

Heavy Metals Club Membership Information

The Heavy Metals Club

Refer-A-Friend Program

Etah Love x Clocks + Colours - Merger FAQ

Etah Love x Heavy Metals Club Rewards

Etah Love x Clocks + Colours Merger

Does Clocks + Colours pay return shipping fees?Updated a month ago

Does Clocks + Colours pay return shipping fees?