Heavy Metals Club members from the classic program will retain their original lifetime loyalty discount for free. No, you will not have to pay for a membership to keep your lifetime discount. You spent the money to work towards achieving your tier st

<h2 dir="ltr" id="isPasted"><strong>What happens to your old discount?</strong></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Heavy Metals Club members from the classic program will retain their original lifetime loyalty discount for free.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="will-you-have-to-pay-for-a-membership-to-use-your-lifetime-discount"><strong>Will you have to pay for a membership to use your lifetime discount?</strong></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">No, you will not have to pay for a membership to keep your lifetime discount. You spent the money to work towards achieving your tier status, so you have earned it and it&apos;s yours to keep.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><h2 dir="ltr" id="-1"><br></h2><h2 dir="ltr" id="what-happened-to-the-existing-heavy-metals-club-coins"><strong>What happened to the existing Heavy Metals Club coins?</strong></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Any unused Heavy Metals Club coins have since expired on January 16th, 2025 after the one-year grace period to use them ended.&#xA0;</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Unused coins removed after the one-year grace period will not be reimbursed to any customers in any form under any circumstances.</span></p>

Information For Classic Heavy Metals Club Members

The Heavy Metals Club is a loyalty program designed with our die-hard customers in mind to provide them with a range of perks that take the customer experience to the next level. To use your Heavy Metals Club discount, make sure you are signed into y

<h2 dir="ltr" id="isPasted"><strong>What is the Heavy Metals Club?</strong></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Heavy Metals Club is a loyalty program designed with our die-hard customers in mind to provide them with a range of perks that take the customer experience to the next level.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><h2 dir="ltr" id="isPasted"><strong>How do you use your Heavy Metals Club membership discount?</strong></h2><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To use your Heavy Metals Club discount, make sure you are signed into your account before checkout on the website. If you are logged into your account, your discount will be automatically applied at the checkout screen.&#xA0;</span></p><h3 dir="ltr" id><br></h3><h2 dir="ltr" id="can-you-use-a-discount-code-in-addition-to-your-heavy-metals-club-discount"><strong>Can you use a discount code in addition to your Heavy Metals Club discount?</strong></h2><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#28324e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No. Only one discount code can be applied at a time. If you are having issues with applying your discount code, please&#xA0;</span><a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact us</span></a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#28324e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><br></p><h2 dir="ltr" id="what-if-your-membership-discount-isnt-working"><strong>What if your membership discount isn&#x2019;t working?</strong></h2><p><span style="font-size:12pt;font-family:Arial,sans-serif;color:#28324e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your membership discount isn&#x2019;t working, you can&#xA0;</span><a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact</span></a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#28324e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;our support team. Please be sure to confirm that you are signed into your membership account before checkout and provide us with any relevant screenshots to help our agents assist you better.</span></p><p><br></p><h2 dir="ltr" id="isPasted"><strong>What perks do Heavy Metals Club members get?</strong></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;">The annual loyalty program offers members 20% off of regular-priced items.</p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;">Our Heavy Metals Club members also gain access to the following perks:</p><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr">Priority Shipping</li><li dir="ltr">Priority Customer Support</li><li dir="ltr">Exclusive Early Access to Promotions (Ex. Sales, Product Launches, Sample Sales)</li><li dir="ltr">Limited Edition Products</li><li dir="ltr">Product Co-Creation</li><li dir="ltr">Mystery Birthday Gifts</li><li dir="ltr">Exclusive Community Channel</li><li dir="ltr">&amp; More (To Be Announced)</li></ul><h2 dir="ltr" id="-1"><br></h2><h2 dir="ltr" id="isPasted"><strong>Is the Heavy Metals Club subscription membership refundable?</strong></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#28324e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your annual membership has been purchased, it is considered to be final sale and cannot be refunded for the year.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><br></p><h2 id="isPasted"><strong>Can I use other discounts with my membership?</strong></h2><p>Your membership discount code cannot be combined with other discount codes or promotions. No exceptions.</p>

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