Information on troubleshooting potential delivery issues.

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Information about shipping availability, rates, delivery times and managing shipping issues.

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Customer Support FAQ

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Order Changes and Cancellation Requests

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Can I order my items today and get them tomorrow?

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Why is my discount code not working?

Lost or Missing Discount Codes

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I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

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Return & Exchange Policy

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Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

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Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

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Sizing Resources

The Clocks + Colours App

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Prescription Eyewear

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Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Clocks + Colours Boost

Clocks and Colours Boost