Shipping Information

Information on troubleshooting potential delivery issues.

Delivery Issues

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Information about shipping availability, rates, delivery times and managing shipping issues.

Shipping & Delivery

Customer Conduct Policy

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Customer Support FAQ

Contacting Customer Support

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Order Changes and Cancellation Requests

Unexpected Order Cancellations

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Gift Card Information

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Gift Cards & Credit Codes

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Shipping Rates

Changing A Shipping Address

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Can I order my items today and get them tomorrow?

Missing Deliveries

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Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Combining Discount Codes

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

How do I track my order?

Shipping Delays

Order Tracking

Return & Exchange Policy

Return/Exchange Eligibility

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

Return/Exchange Processing

Lost Return Shipments

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Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

The Clocks + Colours App

Refer-A-Friend Program

Referral Eligibility Criteria & Restrictions

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Clocks + Colours Boost

Clocks and Colours Boost