During the 2025 holiday season, customers who placed their order between November 3rd and December 15th 2025 will be able to submit an eligible return/exchange request until January 15th, 2026. Please note that all other normal return/exchange polici

<h2 id="extended-returnexchange-period">Extended Return/Exchange Period</h2>During the 2025 holiday season, customers who placed their order between November 3rd and December 15th 2025 will be able to submit an eligible return/exchange request until January 15th, 2026.Please note that all other normal return/exchange policies and restrictions apply.All products must be returned with original packaging in resellable mint condition. Damaged returns may be rejected at the expense of the customer.Clearance items may only be exchanged or returned for store credit.Final Sale items are not eligible for return or exchange unless otherwise eligible based on EU laws within 14 days.For further information about our return/exchange policy, please consult the return/exchange section of our help center, found <a href="https://www.clocksandcolours.com/pages/frequently-asked-questions?hcUrl=%252Fen-US%252Farticles%252Fpolicies-and-conditions-203068" target="_blank" rel="noopener noreferrer">here</a>. <h2 id="important-note">Important Note</h2>Requests for further extensions to returns and exchanges beyond the established extension period mentioned above will not be approved.

Extended Return/Exchange Period

Some customers may prefer to use a discount code at checkout that differs from automatically applied sitewide discounts. In this case, simply remove the discount code you no longer want from the checkout screen by clicking X next to the code name. Fr

<h2 id="using-different-discount-codes-at-checkout">Using Different Discount Codes at Checkout</h2>Some customers may prefer to use a discount code at checkout that differs from automatically applied sitewide discounts.In this case, simply remove the discount code you no longer want from the checkout screen by clicking X next to the code name.From there, paste your preferred code into the discount/promotion field in the checkout screen. <h2 id="experiencing-issues-with-discount-codes-and-promotions">Experiencing Issues with Discount Codes and Promotions?</h2>Discount codes have built-in stipulations, restrictions and expiry dates. Visit the&#xA0;<a href="https://customer-support-clocksandcolours.gorgias.help/en-US/articles/discount-codes-84860" rel="noopener noreferrer" target="_blank">discount codes section</a> of our help center for further information.

Using Different Discount Codes at Checkout

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