Returning Damaged ItemsUpdated 6 months ago

Do I have to send my damaged item(s) back?

We typically require warranty claim items to be sent back to us. In some situations, we may waive this requirement. However, unless otherwise specified by a member of the support team, you can expect to have to ship your item back to us. Depending on your address location, we may cover the return shipping cost.

For UK Customers: Please note that your warranty return parcel must include a note inside of the package stating "Warranty Return" and your order number. Not including this note may result in significant delays to your warranty request.

What if only part of my item is broken and I want to keep it?

Most of the time when we request a damaged item to be returned to us, we require the entire item back. There may be some minor exceptions depending on the type of item you are claiming under warranty, however this is determined on a case-by-case basis.

Once you have initiated the warranty claim process with us, please let us know if this is a concern and we will let you know your options.

Sending Back Personal Items

Please only send us Clocks + Colours products. Do not include any other personal items or unrequested items as we will not be liable for the possession, storage or return of your personal items.

What if I want my item back after it's been sent in?

Original warranty claim items will not be shipped back to the customer once they have been sent in to us.

If a replacement item is out of stock, a gift card will be provided to customers for the value of their original purchase.

Please be sure that you are 100% prepared to accept a gift card before sending in your original item in case it is unavailable for replacement.