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Returns + Exchanges

Clocks and Colours

<h3 id="isPasted">My item was damaged when it arrived.</h3>We complete quality checks for every item before it is packaged and shipped to our customers. However, on occasion, events can happen during shipping that are out of our control.<a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us</a> and we will help you with any issues involving product damage upon arrival.Please note that we do not ship out extra boxes for packaging damaged during shipping.&#xA0;

We complete quality checks for every item before it is packaged and shipped to our customers. However, on occasion, events can happen during shipping that are out of our control. Contact us and we will help you with any issues involving product damag

My item was damaged when it arrived.

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Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit a return or exchange?

When will my exchange be processed?

Does Clocks + Colours pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Does Clocks + Colours pay return shipping fees?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Returns

Returns and Exchanges

Lifetime Warranty Policy

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Why was my warranty claim denied?

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Lifetime Warranty

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What should I do to take care of my sterling silver items?

Product Questions and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Military Discount

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Information For Classic Heavy Metals Club Members

The Heavy Metals Club Membership

Using Heavy Metals Club Discounts

Heavy Metals Club Membership Information

The Heavy Metals Club

Refer-A-Friend Program

Etah Love x Clocks + Colours - Merger FAQ

Etah Love x Heavy Metals Club Rewards

Etah Love x Clocks + Colours Merger

My item was damaged when it arrived.Updated 3 months ago

My item was damaged when it arrived.