How long does shipping take?Updated 3 months ago
How long does shipping take?
Total shipping time is a combination of numerous steps in the shipping process. Your total shipping time depends on you country of origin and the shipping method you choose at checkout.
All orders typically require up to 2-4 business days to be packaged and dispatched by our shipping team. Orders are not dispatched on Saturdays or Sundays.
The fulfillment time is in addition to your selected shipping method and any potential customs processing required by your destination country. Depending on your delivery location, your country may have customs and imports processing that can cause additional time for your package to be delivered.
Shipping times are also subject to seasonal shipping volumes and courier delays. If you are uncertain about your shipping timeframe, contact us.
How to calculate delivery times
Please use the following simplified equation to roughly calculate your order delivery time. Please keep in mind that all shipping/delivery estimations can be impacted by spikes in order volumes or courier delays at any time.
Fulfillment time (up to 2-4 Business days) + Customs Processing (0-2 Business days) + Selected Shipping Method
- Fulfillment Time: The time it takes for the warehouse to pick, pack and dispatch the order
- Customs Processing: The time it takes for customs to process the transition of the package
- Business Days: Monday to Friday. Saturdays and Sundays will add to shipping times.
North America & European Union
Standard Shipping usually takes 2-5 business days depending on the destination.
Express Shipping usually usually takes 1-2 business days.
During peak times of the year, this may be extended.
Please Note: For US orders with USPS shipping, standard or express, the package must first travel from Toronto to New York to a USPS sorting facility. Once the package has been scanned there, you will see your tracking information update. This can sometimes take up to 2 days after your order is marked as shipped.
International Destinations
Standard Shipping usually takes between 14-21 business days.
Express Shipping usually takes between 2-4 business days depending on the destination.
During peak times of the year, this may be extended.
Please note for international customers: Your parcel will be handed off to the local carrier in your country before delivery is finalized. It is best to check your tracking link for an updated tracking number and to follow-up with your local carrier for further information.