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Returns + Exchanges

Clocks and Colours

<h3 id="isPasted">How do I track my order?</h3>You will receive an email update once your order ships.Your order confirmation page will also update with information as your package moves.If you need any assistance with order tracking, please&#xA0;<a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us.</a>&#xA0;

You will receive an email update once your order ships. Your order confirmation page will also update with information as your package moves. If you need any assistance with order tracking, please contact us.

How do I track my order?

Order Tracking

Placing An Order

Payments

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Ordering

How long does shipping take?

Where do you ship to?

What are the shipping rates?

Will I need to pay customs fees?

Shipping

Why is my package delayed?

I received the wrong item, what should I do?

My item was damaged when it arrived.

My order is marked as delivered, but it's not here.

Delivery Issues

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit a return or exchange?

When will my exchange be processed?

Does Clocks + Colours pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Does Clocks + Colours pay return shipping fees?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Returns

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How do I submit a warranty claim?

Why was my warranty claim denied?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Lifetime Warranty

Product Materials

How do I polish my items?

Can I get my item engraved?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Product Questions and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Military Discount

Discount Codes

Information For Classic Heavy Metals Club Members

The Heavy Metals Club Membership

Using Heavy Metals Club Discounts

Heavy Metals Club Membership Information

The Heavy Metals Club

Refer-A-Friend Program

Etah Love x Clocks + Colours - Merger FAQ

Etah Love x Heavy Metals Club Rewards

Etah Love x Clocks + Colours Merger

How do I track my order?Updated 3 months ago

How do I track my order?