How do I submit a warranty claim?Updated a month ago

How do I submit a warranty claim?

Use the contact form and include the following information:

• A detailed description of the issue and what happened to your item causing the issue.
• The original order number.
• If you did not place the original order, please provide us with the name of the original purchaser.
• A minimum of two (2) photos clearly demonstrating the issue with the item.
• One (1) photo of the item with the order number handwritten on a piece of paper next to it.
• A video demonstrating the issue with your item. [No more than 10 seconds long]
• Confirmation of your current shipping address.

Customer service cannot complete your request without all of the above information.

For UK Customers: Please note that your warranty return parcel must include a note inside of the package stating "Warranty Return" and your order number. Not including this note may result in significant delays to your warranty request.