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Returns + Exchanges

Clocks and Colours

<h2 id="isPasted">Where do you ship to?</h2>We ship orders worldwide, with limited exceptions.Some shipping destinations may have unique shipping restrictions and import laws.Please verify your country&apos;s laws and restrictions before ordering to ensure that you can import the items you plan to purchase.All orders placed for Non-EU delivery destinations must be submitted via <a href="http://www.clocksandcolours.com" target="_blank" rel="noopener noreferrer">www.clocksandcolours.com</a>All orders placed for EU delivery destinations must be submitted via&#xA0;<a href="//www.clocksandcolours.eu" target="_blank" rel="noopener noreferrer">www.clocksandcolours.eu</a>If your delivery destination is not available, please contact customer support for further assistance.

We ship orders worldwide, with limited exceptions. Some shipping destinations may have unique shipping restrictions and import laws. Please verify your country's laws and restrictions before ordering to ensure that you can import the items you plan t

Delivery Destinations

Shipping, Tracking and Delivery Information

Shipping Information

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Does C+C repair damaged warranty items?

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty Policies, Procedures and Conditions

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Payment Types & Methods

Stock Availability

Order Confirmations

Preorder Information

Pricing and Tax Information

Order Placement

Order Changes

Order Cancellations

Unexpected Order Cancellations

Changing A Shipping Address

Order Changes & Cancellations

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

Discount Codes

Gift Card Information

Credit Code Information

Gift Cards & Credit Codes

Product Materials

Custom Order Requests

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

The Clocks + Colours App

Where do you ship to?

Delivery DestinationsUpdated 23 days ago

Where do you ship to?