<h2 id="do-you-sell-gift-cards">Do you sell gift cards?</h2>Our gift cards can be purchased in amounts of $50, $100, $200 and $500.&#xA0;You can purchase a gift card from one of our online stores:For customers outside of the EU:&#xA0;<a href="https://www.clocksandcolours.com/products/gift-card-cgc?view=new" rel="noopener noreferrer" target="_blank">Purchase Here</a>&#xA0;For customers inside&#xA0;the EU:&#xA0;<a href="https://clocksandcolours.eu/products/gift-card-ceu" rel="noopener noreferrer" target="_blank">Purchase Here</a>.Please note: Our gift cards are a digital product and will be delivered directly to you by email. You will not receive a physical card. <h2 id="can-you-mail-physical-gift-cards">Can you mail physical gift cards? </h2>We do not mail gift cards to customers due to the liability and risk of lost or stolen orders. <h2 id="my-gift-card-has-not-arrived-by-email-where-is-it">My gift card has not arrived by email. Where is it?</h2>This is extremely uncommon, as our gift cards are sent by email within 24 hours of purchase.Unless there was a payment processing error, your order will be sent directly to the email address used at checkout. If the email used at checkout was incorrectly input, this would result in the gift card not being delivered to the correct recipient.We recommend that the recipient of the gift card check their spam inbox folder in their email account in the off-chance that the emails from Clocks and Colours have been filtered to the spam folder unintentionally due to a technical error.If you still cannot locate your gift card, please contact us right away. <h2 id="do-gift-cards-ever-expire">Do gift cards ever expire?</h2>Our gift cards have no expiration date. They do not expire. <h2 id="isPasted">Can I return a gift card for a refund?</h2>Gift cards can only be refunded under the following conditions:<ul><li>The return is requested within our standard Return/Exchange Policy window of 30 days.</li><li>The balance is unused.</li></ul> <h2 id="isPasted">Can I use a gift card in person?</h2>Gift cards purchased online must be used in our online store. If you wish to use an online gift card in-person at one of our retail stores, you must first <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> to request a gift card conversion before visiting our store. <h2 id="isPasted">Can I use a gift card during the sale?</h2>You can redeem a gift card during a sale to make a purchase. A gift card can be used alongside a discount code at checkout. If you have any issues with using your gift card, please&#xA0;<a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>. <h2 id="isPasted">Do you offer gift receipts?</h2>Unfortunately, gift receipts are not available.Any customer can use the online return portal to submit an eligible return or exchange request. All they need is the Order Number and Zip/Postal Code to submit their request.&#xA0;If they would like to update the return address, please&#xA0;contact us&#xA0;as soon as you submit your request on the return portalImportant Note:&#xA0;We do not include prices on products or order packaging.

Gift Card Information

A credit code is a special code that is distinct from a gift card, that may be used toward a future purchase. A credit code will have an assigned redemption value. However, a credit code does not have a balance, as it is not a gift card. Credit codes

<h2 id="what-is-a-credit-code">What is a credit code?</h2>A credit code is a special code that is distinct from a gift card, that may be used toward a future purchase.A credit code will have an assigned redemption value. However, a credit code does not have a balance, as it is not a gift card. <h2 id="are-there-any-restrictions-on-credit-codes">Are there any restrictions on credit codes?</h2>Credit codes cannot be combined with any other discounts or promotions.Credit codes must be used in full at the time of redemption.A credit code cannot be split between multiple purchases or orders.The unused value of a credit code cannot be retained as an unused balance. Unused credit code amounts will be considered expired.

Credit Code Information

Prefer to email? Shoot us a message and let us help.

Shop

Login

Returns + Exchanges

Clocks and Colours

Gift Cards & Credit Codes

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Order Changes and Cancellation Requests

Unexpected Order Cancellations

Stock Availability

Order Confirmations

Order Placement

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Changing A Shipping Address

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Shipping & Delivery

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Combining Discount Codes

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

How do I track my order?

Shipping Delays

Order Tracking

Return & Exchange Policy

Return/Exchange Eligibility

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

Return/Exchange Processing

Lost Return Shipments

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

The Clocks + Colours App

Refer-A-Friend Program

Referral Eligibility Criteria & Restrictions

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Clocks + Colours Boost

Clocks and Colours Boost