Clocks + Colours Boost is only available to customers in Canada and the US through our .COM online store, www.clocksandcolours.com. Boost credits cannot be stacked with any other discounts or promotions. Boost will not cover loss or theft of the orde

<h2 id="is-the-boost-add-on-available-for-all-customers">Is the Boost add-on available for all customers?</h2>Clocks + Colours Boost is only available to customers in Canada and the US through our .COM online store, <a href="//www.clocksandcolours.com">www.clocksandcolours.com</a>. <h2 id="what-does-the-boost-add-on-provide">What does the Boost add-on provide?</h2><ul><li style="font-weight: bold;">&#xA0;$25.00 USD Store Credit for use on the next purchase.<ul style="font-weight: initial;"><li style="font-size: 16px;">Redeemable on orders of $100.00 USD or more.</li><li style="font-size: 16px;" id="isPasted">Boost Credits are only valid for 75 days from the time of purchase.</li><li style="font-size: 16px;">Boost credits cannot be combined with other discounts or promotions.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Free shipping on the current order.<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Enjoy free standard shipping on this order to select locations.<ul><li style="font-size: 16px;">Free Shipping is only available to the United States &amp; Canada.</li></ul></li></ul></li><li style="font-size: 16px; font-weight: bold;">Free Returns via Loop<ul style="font-size: initial; font-weight: initial;"><li>Enjoy our hassle-free return policy via LOOP, you can easily exchange or refund your order within 30 days of receipt.</li><li>Restocking fees will not apply on returns from orders purchased with Boost.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Package Protection<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Package protection covers against loss, theft, or damage of your package from the time of shipment up until the delivery confirmation.</li><li style="font-size: 16px;">If anything happens to your package between order placement and delivery confirmation, Clocks + Colours will replace and reship your order for free.</li><li style="font-size: 16px;">Reach out to customer service with any questions or concerns.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Priority Support<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Priority customer support tickets will be bumped to the top of our system.</li><li style="font-size: 16px;">We ensure your questions are answered faster for your peace of mind.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Free Ring Sizer<ul style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;">Included with your order to ensure the perfect fit for you.</li></ul></li></ul> <h2 id="can-boost-credits-be-combined-with-discounts-or-promotions">Can Boost credits be combined with discounts or promotions?</h2>Boost credits cannot be stacked with any other discounts or promotions. <h2 id="does-boost-cover-the-loss-or-theft-of-my-package-after-delivery-confirmation">Does Boost cover the loss or theft of my package after delivery confirmation?</h2>Boost will not cover loss or theft of the order if the package is marked as delivered to your location. If you are experiencing issues with your order delivery, please <a href="https://www.clocksandcolours.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us.</a> <h2 id="can-i-request-a-refund-for-the-boost-add-on">Can I request a refund for the Boost add-on?</h2>Once purchased, the Boost add-on cannot be refunded unless your order has been cancelled.

Clocks + Colours Boost

Prefer to email? Shoot us a message and let us help.

Shop

Login

Returns + Exchanges

Clocks and Colours

Clocks and Colours Boost

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Why was my order cancelled?

Why didn't I get an order confirmation?

Shipping Address Issues

Order Placement

Delivery Times

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Return & Exchange Policy

Late Return/Exchange Requests

Does Clocks + Colours pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return/exchange gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Items

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

The Clocks + Colours App

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

Refer-A-Friend Program