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Returns + Exchanges

Clocks and Colours

<h2 id="isPasted">Where do you make your items?</h2>This varies from item to item. Most of our products are made by hand in Bali or Thailand.Please <a href="https://customer-support-clocksandcolours.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;for more information about a specific product.

This varies from item to item. Most of our products are made by hand in Bali or Thailand. Please contact us for more information about a specific product.

Where do you make your items?

Products - Manufacturing, Materials and Care

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Why was my order cancelled?

Why didn't I get an order confirmation?

Shipping Address Issues

Order Placement

Delivery Times

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Return & Exchange Policy

Late Return/Exchange Requests

Does Clocks + Colours pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return/exchange gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Items

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

The Clocks + Colours App

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

Refer-A-Friend Program

Clocks + Colours Boost

Clocks and Colours Boost

Where do you make your items?Updated 6 months ago

Where do you make your items?