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Returns + Exchanges

Clocks and Colours

<h3 id="isPasted">What are the shipping rates?</h3>North American, UK and International orders over $50.00 USD will have free worldwide shipping. Rates for express shipping will vary from country to country.EU orders over &#x20AC;50,00 will receive free CTT Shipping.Please Note: EU orders over &#x20AC;100,00 can be upgraded to receive free express shipping upon request.&#xA0;Please contact our support team if you would prefer express shipping. <h3 id="shipping-costs-for-small-orders">Shipping Costs For Small Orders</h3>For North American, UK and International orders under $50.00 USD:<ul><li style="color: rgb(40, 50, 78);">US/CAN - $6.99 USD</li><li style="color: rgb(40, 50, 78);">International - $9.99 USD</li><li style="color: rgb(40, 50, 78);">Mexico (FedEx only) - $12.00 USD</li></ul>For EU orders under &#x20AC;50,00:<ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>CTT Shipping within EU - &#x20AC;5.00&#xA0;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78);">Express shipping to Switzerland - &#x20AC;15.00</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78);">Express shipping to EU (1-2 business days) &#x20AC;10.00</li></ul>

North American, UK and International orders over $50.00 USD will have free worldwide shipping. Rates for express shipping will vary from country to country. EU orders over €50,00 will receive free CTT Shipping. Please Note: EU orders over €100,00 can

What are the shipping rates?

Shipping

Placing An Order

Payments

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Ordering

How long does shipping take?

Where do you ship to?

Will I need to pay customs fees?

How do I track my order?

Why is my package delayed?

Order Tracking

I received the wrong item, what should I do?

My item was damaged when it arrived.

My order is marked as delivered, but it's not here.

Delivery Issues

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit a return or exchange?

When will my exchange be processed?

Does Clocks + Colours pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Does Clocks + Colours pay return shipping fees?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Returns

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How do I submit a warranty claim?

Why was my warranty claim denied?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Lifetime Warranty

Product Materials

How do I polish my items?

Can I get my item engraved?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Product Questions and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Military Discount

Discount Codes

Information For Classic Heavy Metals Club Members

The Heavy Metals Club Membership

Using Heavy Metals Club Discounts

Heavy Metals Club Membership Information

The Heavy Metals Club

Refer-A-Friend Program

Etah Love x Clocks + Colours - Merger FAQ

Etah Love x Heavy Metals Club Rewards

Etah Love x Clocks + Colours Merger

Shipping Costs For Small Orders

What are the shipping rates?Updated 3 months ago

What are the shipping rates?

Shipping Costs For Small Orders