Prefer to email? Shoot us a message and let us help.

Shop

Login

Returns + Exchanges

Clocks and Colours

<h2 id="the-clocks--colours-app"><strong>The Clocks + Colours App</strong></h2><p>The Clocks + Colours App is effectively replacing the Heavy Metals Club membership model, offering more flexibility and exclusive perks to our customers without a subscription.</p><p>Perks of the app will include early access to the newest drops, exclusive app-only sales and promotions, and community building features.</p><p><br></p><h2 id="who-can-download-the-app"><strong>Who can download the app?</strong></h2><p>The app is available worldwide, and is compatible across Android and Apple OS devices.</p><p><br></p><h2 id="where-can-customers-download-the-app"><strong>Where can customers download the app?</strong></h2><p>You can find the app through the Google Play Store as well as the Apple App Store.</p>

The Clocks + Colours App is effectively replacing the Heavy Metals Club membership model, offering more flexibility and exclusive perks to our customers without a subscription. Perks of the app will include early access to the newest drops, exclusive

The Clocks + Colours App

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Why was my order cancelled?

Why didn't I get an order confirmation?

Shipping Address Issues

Order Placement

Delivery Times

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Return & Exchange Policy

Late Return/Exchange Requests

Does Clocks + Colours pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return/exchange gets lost on the way to the warehouse?

When will my exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Damaged Items

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

Information For Classic Heavy Metals Club Members

HMC Subscription Membership Information

The Heavy Metals Club

Ring Sizing

Bracelet + Chain Sizing

Apparel Sizing

Sizing Resources

Product Materials

Custom Order Requests

Prescription Eyewear

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

Discount Codes

Refer-A-Friend Program

Clocks + Colours Boost

Clocks and Colours Boost

Who can download the app?

Where can customers download the app?

The Clocks + Colours AppUpdated 8 days ago

The Clocks + Colours App

Who can download the app?

Where can customers download the app?