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Returns + Exchanges

Clocks and Colours

<h2 id="isPasted"><strong>How can I get in touch with Clocks and Colours support?</strong></h2><p>You can reach us by email at <a href="mailto:info@clocksandcolours.com">info@clocksandcolours.com</a>.</p><p>Unfortunately, phone support is not available at this time.</p><p><br></p>

How to Contact Clocks and Colours Customer Support

How To Contact Customer Support

Contacting Customer Support

Customer Conduct Policy

Customer Support FAQ

How To Submit A Return/Exchange Request

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Late Return/Exchange Requests

Return Shipping Labels and Fees

When will my return/exchange be processed?

Lost Return Shipments

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

EU Customers - 2-Year Legal Guarantee of Conformity

Types of Warranty Coverage

How To Submit A Warranty Claim

Returning Warranty Items

Does C+C repair damaged warranty items?

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty Policies, Procedures and Conditions

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Shipping, Tracking and Delivery Information

Sizing Resources

Payment Types & Methods

Stock Availability

Order Confirmations

Preorder Information

Pricing and Tax Information

Order Placement

Order Change Policy

Unexpected Order Cancellations

Changing A Shipping Address

Order Changes & Cancellations

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Military Discount

HMC Lifetime Discounts

Information For Classic Heavy Metals Club Members

Discount Codes

Gift Card Information

Gift Cards & Store Credit

Product Materials

Custom Order Requests

How do I polish my items?

Can I get my items wet?

What should I do to take care of my sterling silver items?

Where do you make your items?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

The Clocks + Colours App

How can I get in touch with Clocks and Colours support?

How To Contact Customer SupportUpdated 18 days ago

How can I get in touch with Clocks and Colours support?