Customer Conduct PolicyUpdated 4 hours ago

Customer Support Mission

Our support team here at Clocks and Colours has one shared goal: to resolve issues efficiently and fairly through support experiences that create relationships built on trust and respect.

We are committed to providing a helpful, compassionate, and professional support environment, and we ask that all customers engaging with our team help us to maintain that standard.

Customer Expectations

When contacting support, we expect you to:

• Be respectful and courteous in tone and language.

• Provide accurate and relevant details to help us understand and resolve your issue faster.

• Remain open to collaboration and troubleshooting suggestions.

• Understand that some issues may take time and require investigation.

Our team is here to help and always strives to treat every customer with patience, empathy, and fairness. In return, we ask for the same spirit of cooperation.

Unacceptable Behavior

To protect the well-being of our staff and community, we maintain a zero-tolerance policy for:

• Abusive, aggressive, or threatening language or behaviour

• Harassment or discriminatory remarks

• Fraudulent activity or misrepresentation

• Repeated violations of platform terms during support interactions

Engaging in any of the above may result in partial or permanent restriction from accessing support services or placing orders determined at the sole discretion of the business.

A Shared Commitment

Support works best when it's a two-way street. We appreciate your partnership in fostering a respectful and constructive environment. Together, we can ensure everyone receives the high-quality support they deserve.

If you have questions about these policies, please contact us for clarification.

Thank you for being part of our community.